TherapyNotes Review, Pricing & Features: Practice Management Software with Most Powerful Forms (2024)

TherapyNotes Pricing & Cost

TherapyNotes pricing starts at $59 per month for groups. Additional costs include:

  • Additional Clinicians: $30 per month
  • Credit Card Processing: $13.50 per month + 2.6% per transaction
  • Real Time Eligibility Requests: $0.14 each
  • Electronic Claims: $0.14 each
  • Remittance Advice (ERAs): $0.14 per claim
  • Mailed Paper Claims: $0.49 each
  • SMS (Text Message) Reminders: $0.14 each
  • Automated Phone Reminders: $0.14 each

Cancellation: You can cancel at any time.

Table of Contents

  • Full Review
  • TherapyNotes Pricing
  • Key Features
    • Client Intake
    • Scheduling
    • Online Patient Portal
    • Telehealth
    • Reporting
  • Is TherapyNotes right for you?

Full Review: TherapyNotes EHR Software for Behavioral Health

Launched in 2010 by Debra and Brad Pilner, TherapyNotes is a web-based practice management software for behavioral health that is utilized by more than 60,000 health professionals. It is designed for providers who are interested in a comprehensive system that is not overly complicated or hard to use. Its simplicity and reliability means you will save time across your practice. According to the company, about half of its 30 person team are software engineers, which demonstrates a company priority of building quality technology.

True to its name, TherapyNotes has powerful plans and notes created specifically for mental health that come with time-saving auto-suggest functionality. However, relative to alternatives, they are less flexible and not able to handle custom fields or data. As a benefit of having standardized forms, the system is well integrated and data flows cleanly throughout. TherapyNotes also offers a solid billing solution. It has partnered with the clearinghouse Change Healthcare to offer real time insurance eligibility, electronic insurance claims, and electronic remittance advice. This means that you can save time determining client insurance coverage, making claims and reducing your reliance on paper EOBs. Finally, TherapyNotes is known for having great customer service, including a telephone line you can call Monday through Friday 8AM–9PM ET and Saturday 8AM–4PM ET.

When evaluating TherapyNotes, there are a few things to keep in mind. It is a popular tool with a large base of very satisfied customers. Its notes are user-friendly and its customer service is strong. However, the benefit of simplicity means that there is less ability to customize appointments, treatment plans, and notes. Finally, if you are looking for a cutting-edge solution with all the bells and whistles, such as mobile applications and HIPAA-compliant telehealth, you might have to consider alternatives.

Overall, TherapyNotes is a reasonably priced, full-feature solution that is ideal for small to medium practices that value simplicity and ease-of-use.

Key Features

Below, we'll discuss some of the key features of TherapyNotes, and how they benefit your mental health practice.

Client Intake

TherapyNotes intake form is located in the patients tab. The patient intake form is very clean and captures the required demographic information, as shown below. Once the patient has been entered into the system, it is easy to add patient-specific notes, appointments, documents, billing information and to assign a clinician. Conveniently, you can submit and EDI claim, create a CMS-1500, and create a superbill directly inside this patient view. One nice perk for new customers is that TherapyNotes is willing to import your list of clients and their demographics free of charge if you send them the information in an Excel spreadsheet.

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Scheduling

TherapyNotes allows you to easily schedule different types of events –intake, sessions, consultations, group sessions, and vacations –on a one-time or weekly recurring basis. Each appointment pulls in the event type, patient name or ID, clinician, service code, and date. While it gains from simplicity, this tool is not as customizable as others on the market. You can see an example of the appointment creation tool below.

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All appointments are visible on a single calendar that has a day, week, and month view. This calendar can by synced with your Apple or Google calendar. However, this is only a 1-way sync, which means you'll have to log in to TherapyNotes to change your schedule. A convenient feature is the ability to enter clinician work schedules to ensure that appointments are only scheduled during available hours. Finally, TherapyNotes offers appointment reminders –email reminders are free, while SMS and voice are $0.14 each.

Online Patient Portal

It takes only a few minutes to set up your TherapyNotes patient portal. A unique, personalized touch is the ability to customize the welcome message that your clients see on the first page of the portal, along with the portal's color and logo. You can also decide whether or not you would like to be able to securely share documents with clients through the portal. This portal was added to TherapyNotes' offering in 2015. It allows patients to request appointments and view upcoming appointments. As you can see in the image below, the portal is clean, although not quite as robust as other offerings on the market.

Plans and Notes

The form-based templates TherapyNotes provides for treatment plans, progress notes, and psychological evaluations are well-structured and very efficient to use. For example, the forms auto-suggest many fields, saving you the time of typing and spell-checking every word. In its forms, TherapyNotes auto-suggests DSM-5 and ICD-10 diagnoses. Once you begin typing a specific code, the system will suggest matches that are easy to select. It also offers auto-suggest for medications, dosage frequencies and the symptoms being treated. However, it is important to remember that while simple and easy to use, these forms are not customizable. Below is an example of treatment plan form from TherapyNotes along with their autofill solution in the medication field.

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Billing and Invoicing

Although there are additional fees for the features, one area where TherapyNotes offers unique strengths is billing. Through a partnership with clearinghouse Change Healthcare, it offers real-time client insurance eligibility reports for over 900 payers. This is particularly valuable for first-time patients. TherapyNotes automatically leverages the data in the system to create and submit electronic insurance claims. If you prefer paper claims, it can also generate CMS-1500 forms. With TherapyNotes, you have the option to enroll in ERAs at no charge.

If you are interested in giving your patients more ways to pay, TherapyNotes accepts credit card payments and stores credit card information to streamline future charges. This PCI-compliant feature costs $13.50 per month plus 2.6% per transaction.

Telehealth

In 2020, TherapyNotes added telehealth functionality to its platform. This allows clinicians to conduct one-on-one, HIPAA-compliant video sessions for any scheduled appointment. TherapyNotes' telehealth solution works well, however it does lack advanced features such as group appointments and screen sharing.

To start a telehealth session, clinicians can view any appointment in their calendar and click on the 'Start Telehealth Session' button. Clients will need to visit their portal to join the telehealth session using the 'Join Session' button pictured below.

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Reporting

The standard reports available in TherapyNotes can be found in the billing section of the product. The standard reports are:

  • Billing Transactions
  • Patient Aging Report
  • Insurance Aging Report
  • Revenue Report
  • Write-Off and Adjustments Report
  • Note Count Report
  • EDI Claim History

Here is a view of TherapyNotes revenue report:

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TherapyNotes Alternatives & Competitors

TherapyNotes' primary competitors are:

  • SimplePractice
  • TheraNest
  • TherapyAppointment
  • Luminello

We've also detailed the differences between TherapyNotes vs. SimplePractice.

Is TherapyNotes right for you?

TherapyNotes is a modern, web-based system that works well for practices that benefit from its powerful plans and notes. While these are not customizable, they are created specifically for the behavioral health market and come with auto-suggest functionality that will save your team time and improve data accuracy. Additionally, the billing features that TherapyNotes offers are strong. On the other hand, TherapyNotes provides less ability to customize appointments, treatment plans, and notes than alternatives, and if you are looking for a cutting-edge solution with all the bells and whistles, such as mobile applications and HIPAA-compliant telehealth, you might have to consider other solutions. TherapyNotes offers a free one month trial that comes with full access to the system – if you're interested, you can get started here.

TherapyNotes Review, Pricing & Features: Practice Management Software with Most Powerful Forms (2024)

FAQs

TherapyNotes Review, Pricing & Features: Practice Management Software with Most Powerful Forms? ›

TherapyNotes 2021

TherapyNotes is an effective EMR solution for my daily operations as a private practice owner and clinician. Fillable content for therapy intakes, progress notes, treatment plans, etc and it makes charting completion a breeze! I also LOVE the calendar schedule and have it on my phone.

Is TherapyNotes worth it? ›

TherapyNotes 2021

TherapyNotes is an effective EMR solution for my daily operations as a private practice owner and clinician. Fillable content for therapy intakes, progress notes, treatment plans, etc and it makes charting completion a breeze! I also LOVE the calendar schedule and have it on my phone.

What is the difference between SimplePractice and TherapyNotes? ›

SimplePractice offers great value for practitioners and practices that focus on marketing and growth, while TherapyNotes offers better value for professionals who want to keep things simple using the core features.

Is TherapyNotes safe? ›

Our fully-encrypted database, powerful firewalls, and regular onsite and offsite backups ensure that your records are always safe.

Is TherapyNotes HIPAA compliant? ›

TherapyNotes® helps you go completely paperless with unlimited HIPAA-compliant document and file storage, accessible wherever you have an Internet connection. All of your records are encrypted and backed up by us, so you have less to worry about.

Who is the owner of TherapyNotes? ›

Meet Brad Pliner

Later, upon recognizing a market need for good practice management and electronic medical records solution for behavioral health, he started TherapyNotes with his wife, psychologist Debra Pliner, Ph.

Does TherapyNotes have assessments? ›

TherapyNotes has several measures to help you get started. For example, send the Generalized Anxiety Disorder 7 (GAD-7), Patient Health Questionnaire 9 (PHQ-9), and preliminary assessment CAGE-AID, available in both English and Spanish, to quickly screen your patients for potential areas of improvement.

Does TherapyNotes have a client portal? ›

Every TherapyNotes account includes a free client portal that you can customize to suit the needs of your practice.

Is TherapyNotes an EHR system? ›

TherapyNotes is a full-service electronic health records (EHR) system designed for therapists and mental health practitioners. TherapyNotes includes features formany aspects of practice management including documentation, scheduling, and billing.

What browser is best for TherapyNotes? ›

Be sure that you're using an up-to-date web browser, such as the latest version of Google Chrome, Microsoft Edge, Apple Safari, or Mozilla Firefox. Make sure that you're connected to a strong, secured Wi-Fi signal.

Can clients schedule their own appointments on TherapyNotes? ›

While some practices do not allow online scheduling, many TherapyNotes practices use TherapyPortal to allow their clients to conveniently request and manage appointments.

Is TherapyNotes PCI compliant? ›

We take your security and your clients' security seriously. Our integrated payment processing system is certified PCI compliant to ensure that all credit card information is safe and secure.

How much is SimplePractice per month? ›

SimplePractice offers three plans, the Start Plan for $29 per month, the Essential Plan starting at $69 per month and the Plus Plan starting at $99 per month.

When did TherapyNotes start? ›

TherapyNotes.com officially launched in November of 2010 and was quickly embraced by those looking for a robust, secure, and streamlined way to manage their practice.

Does TherapyNotes have a fax? ›

Email it as a single PDF document to enrollments@therapynotes.com or fax it to 215-658-4551.

Do therapists actually take notes? ›

They're not considered an official part of your medical record. It's not unusual for therapists to take process notes, and it's not unusual for them not to take them. It's a matter of professional preference.

Are virtual therapy sessions worth it? ›

Benefits of teletherapy

CBT in any format can work to relieve the symptoms of anxiety and depression. But online therapy can make it easier for some people to get and continue therapy for mental health issues. Teletherapy can be: Accessible, for people with physical impairments.

Are therapy workbooks helpful? ›

When you first start therapy to address mental health concerns, worksheets can be helpful for structuring your thoughts. They also inform, clarify, and pinpoint. But the best thing about them is that they allow you to take an active role in your treatment.

Is therapy worth it financially? ›

Seeing a therapist can increase your income

In addition to therapy's emotional and mental health benefits, seeing a therapist has another (quantitatively measurable) benefit: Going to therapy may be correlated to increases in income.

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