Home
Medical Software
TherapyNotes, LLC
TherapyNotes, LLC Reviews
RATING:
4.7
(895)Overview
Reviews
Comparisons
Alternatives
Review Highlights
Pros and Cons
"I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those."
"It was relatively straightforward, great price, could do insurance billing for you, includes treatment planning, integrated CC processing."
"They even have a telehealth platform integrated. The customer support is top notch, quick to respond, timely and efficient, helpful and always pleasant."
"Clients can cancel appointments through the portal, which then notifies the clinician, but if a clinician cancels an appointment, again no notification is sent out to the client."
Have you used TherapyNotes, LLC and would like to share your experience with others?
Write a Review
Filter reviews
892 results
Filter reviews
Company Size
Time Used
User Rating
All TherapyNotes, LLC Reviews
1-25 of 892 Reviews
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Jane
1 employee
Used free trial
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
Reviewed June 2021
Great customer service
Carolyn
Verified reviewer
Mental Health Care, 1 employee
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Good Software platform for the money.
Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.
PROS
The collection of patient data is very easy.
CONS
Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.
Reason for choosing TherapyNotes, LLC
See above.
Reasons for switching to TherapyNotes, LLC
Because my colleagues were using Therapy Notes so it would be easy to navigate if we needed to access each other's scheduling and it seemed a little bit less expensive than Simple Practice.
carol
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Accurate and accessible information
What I like best is that a human answers the phone and knows what they are talking about. Also, I have a lot of balls in the air- it helps me keep my practice organized.
PROS
The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.
CONS
It was a learning curve to get set up in the beginning.
Reason for choosing TherapyNotes, LLC
Because your phone people answer my questions. Simple Practice refers me to videos.
Doug
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2018
Disappointed after 3 years with the platform
PROS
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
CONS
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
Deborah
Mental Health Care, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
TherapyNotes is Great
Everything is great with TherapyNotes.
PROS
TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.
CONS
There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.
Reason for choosing TherapyNotes, LLC
Ease of use, customer/provider service, and cost.
Kailey
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
#1 Mental Health EHR
PROS
Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!
CONS
None, everything with TN is great! No complaints!
Reason for choosing TherapyNotes, LLC
Customer Service accessibility and usefulness, comprehensive feature set
Farzaneh
Mental Health Care, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best software there is in the market
I am very happy with how this software makes my work easier and how fast I complete my notes and get paid quickly on top of it!
PROS
Overall quality with the software and support team
CONS
Cannot think of any at this point in time
Reason for choosing TherapyNotes, LLC
Best software to use for electronic billing , scheduling, amazing client portal access!
Claudia
Mental Health Care, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Therapy Notes Review
Therapy Notes has been invaluable to me in helping setting up and running my administrator’s therapy business. We are almost a year in business and we wouldn’t have been able to succeed without Therapy Notes.
PROS
The support staff is amazing. They are always friendly and extremely capable. They are also available 24/7.
CONS
I haven’t found anything I don’t like about Therapy Notes.
Reasons for switching to TherapyNotes, LLC
Our former billing platform was much more expensive. It was also not as user friendly.
David
Mental Health Care, 1 employee
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent software.
PROS
Excellent customer service. They're constantly adding features. Reasonable priced for all that it does (notes, claims, payments, scheduling, etc.)
CONS
Nothing to dislike. They've been incredibly helpful and have wonderful technical support.
Reason for choosing TherapyNotes, LLC
TherapyNotes has better pricing (which hasn't changed in years!), amazing support, and all the features I need in a small private practice.
Randy
Mental Health Care, 1 employee
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Amazing Support
TN has been a deal from the free trial to start, to options for subscribing a growing business, and to interfacing with my clients.
PROS
[sensitive content hidden] provided fantastic support. He was knowledgable and provided solutions that resolved my issue immediately.
CONS
I wish they offered a mobile application to access TN.
Reason for choosing TherapyNotes, LLC
My new mentor uses TN so it made more sense to use what they use for training.
Reasons for switching to TherapyNotes, LLC
I am moving from a group practice to a sole-proprietorship.
Ramona
Mental Health Care, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
TherapyNotes is the best!
I have tried other "leading" mental health EHRs but they did not meet my needs and were not user friendly and did not provide the level of awesome customer support that TherapyNotes provides!
PROS
TherapyNotes is user friendly and has the best customer support ever! They value feedback from users!
CONS
They do not currently have a messaging option but they are currently working on it.
Reason for choosing TherapyNotes, LLC
Simple Practice was not user friendly and their customer service was not readily accessible.
Micheal Frances
Mental Health Care, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Therapynotes is true to the promises it makes to customers
PROS
I run a small practice and I do most of my own billing, scheduling and of course documentation of my client's progress. This program is comprehensive and easy to use. What really makes this company better than the others in the field is their customer service. Plainly speaking the other companies I've tried offered little or no useable customer service, which resulted in my getting "stuck" on how to use their systems - and having to wait several hours or even days to get an answer on how to use a particular feature.
CONS
Compared to other programs I have used, Therapynotes just doesn't have things I dislike.
Reason for choosing TherapyNotes, LLC
Plain and simple, I'm staying with TherapyNotes because they true to their word when it comes to live support. Unlike Simplepractice, they don't leave the burden of training on customers; Therapynotes provides the support needed to use the program. Unlike Theranest, Therapynotes does not lie about it's customer service. They actually walk their talk.
Reasons for switching to TherapyNotes, LLC
SimplePractice offers NO live customer support. You are told where the "database" of instructions on how to use the program is located and you are on your own. Programs like this are detailed and complex - there is a fairly steep learning curve. For me, it's a glorious waste of my time to be told to go search in the haystack for the specific information you need to properly use the program. Theranest - the second practice management program I used SAID they offer live customer support, but in fact, they lie about this kind of support. In fact, when using Theranest, I was often required to leave a message and wait for an answer - sometime up to two or three days later. When you are working a busy practice, and you want to bill, or make notes on a session, it is not sustainable to have to wait to receive answers on how to use the program.
Barry
Mental Health Care, 1 employee
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Initial impression
Overall, very positive experience. Although it proved to be frustrating in the early stages, I realize that I’ve been able to upload a practice of about 30 patients within a month, and get more comfortable with the system.
PROS
I appreciate the cues promoting more detailed and specific treatment planning. I also really like the to do list, accessible from the main page, as well as in each client record. I have found the phone support to be excellent although at times, the wait to speak to a support person can be long. The main reason I continued with therapy notes was the opportunity to use their card services, which appears to have the lowest fees of the more common credit card service providers.
CONS
I would like to be able to more easily customize the reporting aspects of the clinical note and treatment plan. And the billing component has been rather awkward to use. I was, however, dismayed that my application to enroll in credit card services was denied, due to lacking proof of an office lease. I am primarily doing virtual care and so I lease hourly when I need to see a client in person. I am hopeful that the client services support person has found a solution and I should be accepted for credit card services within a couple of days.
Reason for choosing TherapyNotes, LLC
To be honest, if I do not get credit card services, I will likely at least trial simple practice, as it is being used by one of the agencies for whom I do some contract work
Reasons for switching to TherapyNotes, LLC
I had retired from Kaiser Permanente after 22 years, and epic had been the EMR for the past approximately 16 years
Jennifer
Mental Health Care, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
TherapyNotes knocks it our of the park!
Overall, TherapyNotes is exceptional! Customer Service is outstanding in resolving issues quickly, and over the years the representatives I've spoken with have all been kind and patient. TherapyNotes is user friendly....easy to learn and easy to train new staff. This is a must!
PROS
Many features of TherapyNotes are so helpful and effecient. The scheduling is easy and the software is very user friendly.
CONS
The billing is always a nightmare no matter which software is used. However, I would like TherapyNotes to find a more user friendly way to bill multiple insurances and a better way to be able to easily see which has been billed and what has been paid. Currently when entering new information such as insurance ID, addresses, phone numbers, payments,....once a new one is entered the old information goes away.
Reason for choosing TherapyNotes, LLC
The reviews were great! Also, when speaking with the sales team they were very helpful and clear on the cost. The training was effective as well. Most of all TherapyNotes seems to understand that this part of our job (notes, billing, etc) is not the main part of our job. So, the customer service aspect was appealing in case issues came up that we needed help resolving. The customer service team does not disappoint! They are phenomenal!
Reasons for switching to TherapyNotes, LLC
The software was not user friendly and it was difficult to get through to customer service when issues needed resolved.
Vendor Response
Thank you for the great review. We are rolling out a feature that maintains historic insurance information. It will be enabled for all accounts soon. See our blog for more info. Replied January 2022
Jennifer
Mental Health Care, 1 employee
Used daily for less than 2 years
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Awesome Customer Service
This is the best software I have found for my private practice. It is priceless to me to be able to reach customer service by phone rather than by chat or an "online ticket". The billing aspect of the software is easier to use than the software I used previously. The only thing I would like to see improved is the addition of different notes and treatment plan templates, or at least ones that are more customizable.
PROS
Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate
CONS
No variety of notes and treatment plan templates
Reason for choosing TherapyNotes, LLC
Primarily because customer service was more accessible and responsive. Also, cost was slightly less for what I use it for, and setting up the electronic billing feature was easier.
Reasons for switching to TherapyNotes, LLC
Cost was less with Therapy Notes overall, and billing was easier.
Kaye
Mental Health Care, 1 employee
Used daily for less than 12 months
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Worth it! A few changes would make TherapyNotes the perfect mental health EMR!
PROS
Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.
CONS
When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.
Reason for choosing TherapyNotes, LLC
Recommended by a former colleague.
Reasons for switching to TherapyNotes, LLC
Complicated and messy billing issues with SimplePractice.
Jinnifer
Mental Health Care, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Grateful for this product
TherapyNotes has been a win/win/win move!
PROS
I changed to this software mostly because they had an actual number you could call for tech support. I am a therapist and I have little time between clients, am not a tech savvy person, and have lots to think about, so it was very difficult to ask a question by chat and wait 2 or 3 days for an answer that might or might not apply. Also the software we were using kept upping the cost and this was more supportive plus less expensive. After I began the free trial, I found the note set-up was more helpful and it was easier to complete my notes in each session without taking away from the session. This saved me about 2-3 hours a day and an releaved a tremendous amount of stress. A new feature of this software is accountability and it will not let you submit a claim until your notes are complete. This has been helpful with reminders and a to-do list to keep me on track. My assistant loves the ease of billing!
CONS
Payor set up was a little challenging. We needed more explanation.
Reason for choosing TherapyNotes, LLC
The telephone number that provided a person that could help with unusual issues, at that moment.
Reasons for switching to TherapyNotes, LLC
Lack of support that met our needs
Vendor Response
Thank you for your kind words! Replied March 2021
David
Individual & Family Services, 2-10 employees
Used daily for less than 6 months
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy For All
Overall, I've enjoyed using the product, and look forward to continue using it. The pricing is competitive, especially for a non-profit, this has been a great selling point when compared to other companies.
PROS
I like that the software has a lot of built in features that are handy when starting to use the software. The company has also release a lot of great videos on youtube to help you navigate through the different options and features included in the software. I've used these videos to help find answers to questions. Next, it has been really easy for my clients to use as well. Their portal allows for easy transfer of paperwork and allows for clients to sign things electronically, so clients don't always have to download and sign the document then reupload it.
CONS
At this time, the telehealth feature doesn't have all the bells and whistles that Zoom or Microsoft Teams (MT) has. This is, from my understanding, a new feature so I hope they continue to work on this. Screen share or screen flipping would be helpful as I used these a lot during sessions when I used MT. It would also be useful if when you entered into the telehealth feature, it would open into a separate window so that you could still access the client's file or library.
Reason for choosing TherapyNotes, LLC
I chose TherapyNotes because the price was right, and I felt that SimplePractice did not offer as much when comparing them. Although I did like the look of SimplePractice, I felt the consumer paid too much for just looks alone. In practice I feel that TherapyNotes is simpler for the therapists and clients.
Brian
Mental Health Care, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Very comprehensive, user friendly, and overall fantastic EHR/Billing software!
Overall a really pleasant experience with TN. Highly recommended!
PROS
- Comprehensive and robust charting system - Pre-populated progress notes from dx and treatment goals from intake / 1st treatment plan making completing half of the note a breeze! - Pre-populated interventions list, or create your own - Fantastic ability to submit claims electronically with ease making the billing process a breeze! ERA’s (EOB’s in electronic format) come straight from the clearinghouse making reconciliation a one click process vs manually entering insurance payments. These two features have saved me tremendous time! - All of your billing is easily accessible either by patient, or practice wide. Many reports you can run to efficiently keep an eye on your cash flow. - Appointment reminders via text, phone call, or email. Clients LOVE them! Reliable. - Incredible customer support! Second to none. Every time I call there are no long wait times (usually under 5 minutes or less!) Customer support is clearly extremely knowledgeable about the software and are eager to help problem solve technical issues or just there to guide you through the use of the product. I can’t tell you how helpful they have been. Words can’t describe. They really are amazing! :) - THE PRICE! Superb value for such a comprehensive system. This is a company who isn’t looking to squeeze out as much as they can from you. It’s very affordable for solo practice clinicians who are already struggling to make a living with all other expenses a practice runs into.
CONS
- Sometimes the billing can get confusing due to the complexity of the process of billing with insurance in general. - No telehealth module yet! Once HIPAA complaint video confrerencing comes, TN will truly be an ideal fully comprehensive easy to use platform! Looking forward to it!
Howard
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent Product, could use some tweaks; Using it over 10 years
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful. I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone. Superivising someone else's organization and simply paying attention to generated reports is a very different experience to running my own practice without a dedicated billing support team.
PROS
Simple, elegant, excellent User Interface; Easily Learned; Excellent ease of record entry, maintenance, and search; Internet accessibility; Marvelous Calendar system; Amazing Customer Support team.
CONS
Benefits and billing system needs to be integrated into the package; I have been unable to write notes and bill according to my own method (free form progress note without DAP/SOAP/etc format); notes are completely reliant upon connection to treatment plan in software which does not allow me to write a note in my best manner and to bill afterwards. I need a billing professional connected with my efforts to submit and track my billing, do reconciliations, or a long, in-depth training with a staff member who can teach this to me. It is my weakness but I need this to be able to have full reliance upon the software. I simply wish to see clients and find a way to automate everything else as smoothly as possible with very little difficulty. This issue set forced me into hiring Theranest as, with Theranest, I can operate how i do (in-paper chart Treatment Plan and Coping/Safety Plan; writing a process note and billing from that); Lack of ability to communicate with Google (via my iPad's) calendar is a very severe, serious, and ongoing frustration.
Reason for choosing TherapyNotes, LLC
I did not want to write my own client record database again. I was new to the Apple I wanted, and needed, to have the ability to access client records and calendar on the go via the internet while moving around a 13 county area of service provision in Montana. This was 8+ years ago. I spoke with the gentleman who created the system when I called and thought that was great! He was very understanding and quite open with me about plans for future development which would be able to encompass my ideas for what I would ultimately want in a software package like this. So, I thought yo myself, why not support them? It was a great decision!!! I have not yet regretted it. And, even though I use another platform for my billing needs for now, I will not leave TherapyNotes as I eagerly await its slow, but methodical and meticulous, development into the platform I am seeking to have for my ideal practice management software package.
Bethany
Mental Health Care, 2-10 employees
Used daily for less than 12 months
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
TherapyNotes- A revolution in Behavioral Health Billing and EHR
Submitting claims for the entire day of work takes anywhere between 10 seconds to 4 minutes tops depending on if anything needs changed before it is submitted. The scheduling calendar is a breeze with the ability to see multiple locations and multiple providers at the same time, or restrict it to one provider at all locations, all providers at one location, or any configuration of that you can think of. It is color coded, giving each clinician a different color, so office staff can easily see which patients are with which doctor. And you can set up recurring appointments with the click of a button for as many or as few weeks as you would like for a patient. You can also individualize the billing per Insurance company, and per doctor, so any special billing can be saved and will be automatically input for the payers that require it. Also, the visit records (notes) that the doctors input for each patient are extremely well organized, and easy to print and provide to insurance companies/workers comp/other providers when requested. TherapyNotes is intuitive software that is easy to learn, user friendly, and inexpensive in comparison to other options.
PROS
The price charged, along with what you get is incomparable, this software is head and shoulders above the competition. TherapyNotes has solved 99% of our Billing and EHR issues. When issues do arise, we are able to get a representative on the phone within 1 minute flat, (this is record time, EVERY time.) and they are always extremely helpful, knowledgeable, and can SOLVE any problem. The one and only problem I still have, is already in the works for the next update to solve, and TherapyNotes staff has provided such an easy workaround in the meantime, that it has become nearly a non-issue. It is an extremely user friendly interface, and we have come to find that any mistake made within the system (Billing/health records/you name it) can be reversed, without any issues.
CONS
The Doctors had a hard time, when the office first transitioned to TherapyNotes, getting the notes completed. (All notes regarding a patient's visit on that date of service need to be completed before that DOS claim can be sent out. There is no deadline to complete them, you just can't send the claim until they are completed) Once the clinicians adjusted to writing their notes in a timely fashion, they too have concluded that they much prefer TherapyNotes over our old software (NueMD) which was MUCH more costly, for extensively less features that are beneficial to a behavioral health practice.
Lynn
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
SIx-year User of Therapy Notes--Couldn't Be Happier
They have the nicest, most helpful customer service of any company with which I have ever interacted. I'm serious. They pick up the phone, they actually help you, and they are exceeding pleasant the whole time. They even send you articles, You Tube videos, and email summaries (w/o you asking) so that you have something to further illuminate what they have told you and serve as a reference in the future.
PROS
The framework for the notes look like they are designed by a medical malpractice attorney or your malpractice insurance carrier (former attorney here). They cover every base and I love it, kidding aside, because it ensures that I am providing the top level of care to my patients (Did I check whether Pt had SI? What did Pt say vs. my perception of them?) Plus, I can customize the notes and carry over portions of former notes to make note writing more efficient for me.
CONS
I haven't found any mental health EHR that is doing this (only the really large, expensive medical programs), but I would pay more if TN could add a patient direct payment system to the Portal. I'm thinking that, with time, this is something that they will offer.
Reason for choosing TherapyNotes, LLC
I read several "Best EHR" articles and they all kept pointing to TN. Also, when I called to talk to the different EHR companies, TN was the friendliest.
Vendor Response
Thank you for the glowing review! You can actually accept credit cards on the portal with the Payment Authorization Form. You may also be happy to know that an upcoming feature will also patients to actually make payments. Replied January 2022
Diane
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
I switched BACK to TherapyNotes from Simple Practice
See above--willing to change back from other program, even though this is time consuming.
PROS
I left TherapyNotes for Simple Practice 8 months ago--I quickly recognized that I made a mistake as I began to use Simple Practice. Therapy Notes has a number of important advantages/features to note: 1) requiring the clinician to fill out intake and treatment plan before one can write progress notes means you will not drop ethically necessary documentation that is needed for record to be complete; 2) the ability to schedule ongoing appointments without an end date (simple practice only allowed you to schedule 30 appts at a time and on two occasions, an appointment dropped off the schedule and I was not in when a client arrived!!). 3). live support rather than going through submitting an email--A GOOD OLD FASHIONED PERSON WHO CAN ANSWER EVEN THE MOST SIMPLE QUESTIONS MAKES ALL THE DIFFERENCE! 4). Requiring clinician to review treatment plan every 90 days when one would be likely to forget if you were not prompted. 5). Credit card processing costs less through Therapy Notes. Despite the difficulty of uploading client records back to TherapyNotes, I believe it is worth doing to be back with the better program.
CONS
I would like to be able to access easily on my cell phone and feel an App might make that the most user friendly.
Reasons for switching to TherapyNotes, LLC
See above--
Michael
Medical Practice, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
A complete billing system
The overall experience is very positive. Along with Zoom and Square, TherapyNotes is one of the three key enablers of my private practice.
PROS
It helps me bill in behalf of clients and organize that billing. TherapyNotes stays up to date. That saves me time and effort and assures the claims are processed. I'm a fee-for-service, out-of-network provider and get paid at the time of treatment. I do electronic billing on behalf of clients as a premium service. They appreciate taking the burden of filing off of their shoulders. It saves them time and gets them paid quicker. It is a minor effort on my part since the invoice flows from the session notes automatically. I have a couple of questions a year. Customer service answers quickly and accurately. What more can I ask?.
CONS
Integrating with my business was easy. Ten years ago it was somewhat labor-intensive to transfer from another EDI system but that's changed.
Reason for choosing TherapyNotes, LLC
Functions and features, customer support, look-and-feel.
Reasons for switching to TherapyNotes, LLC
The other product was not a complete billing system (based in Seattle I think).
Susan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Therapy Notes is a great product and the Customer Service is OUTSTANDING
PROS
Customer Service; it keeps improving; easy to set up a new client, schedule (free reminders two days before appointments are sent to clients), good templates for intakes, assessments, progress notes, great to do reminder lists, great EDI processing and more.
CONS
I have never been dis-satisfied with how I was treated. I may have not liked the answer :) - but the staff are great. The answers I don't like are when there are features I'd like that they don't have YET, so I have to do work arounds that take time. I would like the ability to BOLD, UNDERLINE and BULLET the text in my notes, better secondary insurance processing, and tele-therapy (currently using DOXY.me) I know they are working on these things, and with the things they aren't, they make a note and send it up the chain of command and tell me how to do the same, so I feel heard and valued.
Reason for choosing TherapyNotes, LLC
I talked with colleagues who recommended other sites they use - but those sights didn't meet all of my needs/desires or were too cumbersome. So, even though I didn't personally know anyone using Therapy Notes, I decided to try it and during the trial period, I was very pleased. It has been a learning curve for me as my practice grows in size and needs, but totally worth it