94 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews 5,656 Metrics Info
4.8
Based on 4,567 reviews
| Shipping & Delivery | |
|---|---|
| Delivery Methods | Courier, Postal Service |
| Average Delivery Time | Within 5 Days |
| On-time Delivery | Greater than 94% |
| Accurate And Undamaged Orders | 96% |
| Customer Service | |
| Communication Channels | Telephone, Email, Live Chat |
| Queries Resolved In | Under An Hour |
| Customer Service | 4.8 out of 5 |
| Returns & Refunds | |
| Returns Process | Easy |
About Rack Attack:
Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.
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633
Anonymous
Anonymous // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Roch L
A.L. B
“Still waiting on my new Toyota but the quality of these are outrageous and It should be here any day thanks again.”
Helpful Report
(Online Store) - Posted 1 day ago
Nora C
“I appreciated that rack attack was the only place I could find a part I needed to mount a Thule Hullavator on my car. Unfortunately I ordered the wrong part but Rack Attack was very gracious about my returning it.”
Helpful Report
(Online Store) - Posted 2 days ago
Anonymous
“Rack Attack was recommended to me by a few people. I needed help choosing new crossbars to accommodate a hullavator kayak lift assist on a new vehicle. Mark at Rack Attack Calgary North was knowledgeable, courteous, and helpful. The entire encounter was done via email. My new crossbar package arrived within days with no damage. Overall, I couldn’t have asked for better service.”
Helpful Report
(Online Store) - Posted 2 days ago
Joshua D
“Rack Attack rocks! They always seem to have what you need in stock and customer service, order updates etc. are fantastic. They have great deals too.”
Helpful Report
(Online Store) - Posted 3 days ago
Aaron B
“Shipped fast and in perfect condition. Exactly what I wanted.”
Helpful Report
(Online Store) - Posted 3 days ago
Clint H
“Great prices, amazing package builder and vehicle fit tool. Friendly and helpful customer service.”
Helpful Report
(Online Store) - Posted 3 days ago
Mary B
“The cooler arrived on time, was exactly what we ordered, and performed as advertised.”
Helpful Report
(Online Store) - Posted 3 days ago
Simon L
Jared O
“Upset I didn't get to use my rewards 5 discount code, and only rack that fit my vehicle wasn't on sale 😔”
Helpful Report
(Online Store) - Posted 4 days ago
Hi Jared,Sorry to hear you had an issue with your promo/ reward code applying. We are happy to get this resolved for you, I will reach out to you directly.Thanks,MattRack Attack
Posted 3 days ago
Jason B
“Ordered a brand new Thule duffle bag. Super fast service and got a great deal on it. Overall great experience!”
Helpful Report
(Online Store) - Posted 5 days ago
Ron O
Jonathan C
“Item came as described, on time, and in good condition. The labor day sale gave me the needed push to pull the trigger on this purchase. Very happy so far.The same item ordered from Amazon looked like it was tossed down the side of a mountain.”
Helpful Report
(Online Store) - Posted 6 days ago
Anonymous
“Great support figuring out what the options were to reuse parts from my old rack on my new vehicle.”
Helpful Report
Posted 1 week ago
Anonymous
“Very fast shipping from Rack Attack Ottawa. Didn't have any problems, everything was there ready to install.”
Helpful Report
(Online Store) - Posted 1 week ago
Anonymous
“Ordered a Thule Wingbar Evo kit for my car. All items shipped the day after I placed my order, and everything fit my vehicle. Overall was a fast and easy process.”
Helpful Report
(Online Store) - Posted 1 week ago
Oleksandr I
Rachel F
Anonymous
“Ordered roof racks and kayak racks and was appreciative of the fact that the company site allows you to put in your vehicle make and model to ensure that choices are compatible. As well as the fact that I received an e-mail stating that the parts would be checked to ensure compatibility before the order is shipped. Order arrived promptly. The kayak box was open upon arrival and according to the parts list parts were missing. Customer service was friendly and seemed helpful. I was assured that the parts could be sent. 7 weeks later, some back and forths, patience wore out & returned item. Upon purchasing the same rack elsewhere I discovered that washers only appear on the supply list, not in the mounting direction and that the roof rack and kayak bars are not compatible. Lesson learned ... being courteous and patient can come back on you.Definitely would not be ording from Rack Attack again. There needs to be some trust in the people/companies that I deal with.”
Helpful Report
Posted 1 week ago
Paolo R
“Responsive and honored a labor day sale after purchase”
Helpful Report
(Online Store) - Posted 1 week ago
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Rack Attack is rated 4.8 based on 4,567 reviews
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